When a server does not respond

A trap is issued if a RADIUS + server is unresponsive. An alarm is raised if RADIUS is enabled with at least one RADIUS server and no response is received to either accounting or user access requests from any server.

Periodic checks to determine whether the primary server is responsive again are not performed. If a server is down, it will not be contacted for 5 minutes. If a login is attempted after 5 minutes, then the server is contacted again. When a server does not respond with the health check feature enabled, the server status is checked every 30 seconds. Health check is enabled by default. When a service response is restored from at least one server, the alarm condition is cleared. Alarms are raised and cleared on the Nokia Fault Manager or other third party fault management servers.

The servers are accessed in order from lowest to highest specified index (from 1 to 5) for authentication requests until a response from a server is received. A higher indexed server is only queried if no response is received, implying a lower indexed server is not available. If a response from the server is received, no other server is queried.