OAM overview

Delivery of services requires a number of operations occur correctly and at different levels in the service delivery model. For example, operations such as the association of packets to a service, must be performed correctly in the forwarding plane for the service to function correctly. To verify that a service is operational, a set of in-band, packet-based Operation, Administration, and Maintenance (OAM) tools is required, with the ability to test each of the individual packet operations.

For in-band testing, the OAM packets closely resemble customer packets to effectively test the customer forwarding path, but they are distinguishable from customer packets so they are kept within the service provider network and not forwarded to the customer.

The suite of OAM diagnostics supplement the basic IP ping and traceroute operations with diagnostics specialized for the different levels in the service delivery model. There are diagnostics for services.